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Whether you're a guest, partner, or just the curious sort, the FAQ below is here to help answer any questions you may have.

  • What do I do if I want to list my place?
    Check out our partner page for more details on listing with Airriva!
  • How does becoming an Airriva Lodging Partner work?
    So, you’ve taken the first step by contacting Airriva; what happens now? Our Owner Relation team works with you to understand your wants and needs as an Airriva Lodging Partner. They evaluate your property, project its earning potential, set you up with a plan, and then get to work on making you your monthly earnings. Our smooth onboarding process makes your life simple. We list your property on all of the top STR sites and cater to all guest needs. Our dedicated staff in each market ensures the cleanliness and upkeep of your property. We follow up with all guests to learn from every experience and make sure they come back. We take the hassle out of hosting and the guessing out of guesting.
  • Why choose Airriva to manage my property?
    Airriva makes partnering easy by having dedicated Owner Relations & Guest Services teams that ensure partners and guests have the perfect experience. We also offer a one-of-a-kind rewards program to promote brand loyalty. The Airriva FriendZone is unlike any other that will keep our friends coming back again and again.
  • Are there limitations on how often I may use my home?
    Not a chance! It is your home. We do ask that you honor current reservations or give us ample warning to request a guest move. You are welcome to reserve your listing for personal stays. All you have to do is contact your Owner Relations Manager with the dates and we’ll take care of the rest.
  • How much are Airriva property management fees?
    Our fees vary depending on the type of contract that best suits your personal needs. Our dedicated Owner Relations team will work with you to determine how to best reach your goals as an Airriva Lodging Partner.
  • Does Airriva manage properties near me?
    We are currently in 17 markets throughout the US, including: Ann Arbor, MI Cincinnati, OH Cleveland, OH Columbus, OH Corpus Christi, TX Fort Lauderdale, FL Kansas City, MO Las Vegas, NV Louisville, KY Middletown, OH Mineral Wells, TX Minneapolis, MN Myrtle Beach, SC Phoenix, AZ Port Clinton, OH Put-In-Bay, OH Sandusky, OH We are always looking to expand and not be limited to just these areas. So contact us and let’s see what we can do.
  • Does Airriva manage listings on Airbnb?
    Yes, we do. All of Airriva’s listings are on top sites, including Airbnb, VRBO,, and more.
  • What “tech-forward” options does Airriva offer?
    Airriva provides smart locks, Keycafe, digital thermostats, Smart Surj™ pricing technology, and is constantly looking for new tech-forward options.
  • What is Smart Surj™?
    Smart Surj™ is the first AI-driven pricing system with optimized rates to maximize your monthly earnings by 25-50%.
  • How does Airriva use Smart Surj™ to price their listings?
    Smart Surj™ predicts rates by keeping a keen eye on your rental market. If demand changes, automatic desurge and surge detection kicks in to maximize your RevPar.
  • How does Airriva deliver a perfect guest experience?
    We sweat the details. We have a dedicated team constantly working to maintain our listings with the most accurate information and photos of our properties. Our Guest Experience team is available round the clock to promptly answer any question a guest may have before, during, and after their stay. We ensure every room is fully stocked with amenities prior to arrival and touch base once guests have arrived to ensure they have everything they need for their stay. After their stay, we reach out to guests to ensure their experience was up to our 5-star standard and request a review. If anything was not to their liking, we communicate with our team to continually improve and ensure future guest satisfaction.
  • What is Airriva’s pet policy?
    Pet policies are flexible at the discretion of each Airriva Lodging Partner.
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